CHINANETSPEED
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Knowledge base
Getting Started
General Questions
7
What are the requirements to use Chinanetspeed?
How long does delivery take?
Chinanetspeed Data Plans
Does Chinanetspeed allow me to cancel my existing internet subscriptions?
Which ISP do you recommend - China Telecom, China Unicom, or China Mobile?
View all 7
Technical Specifications
3
What is Chinanetspeed's privacy policy?
What security encryption does chinanetspeed use?
What IP address/region does Chinanetspeed provide?
Billing Questions
Chinanetspeed Payment and Billing
9
How can I change plans or upgrade?
Where can I obtain a receipt or fapiao?
Why don't you accept wechat or alipay?
How does the equipment deposit work?
I am going on vacation! Can I put my plan on hold?
View all 9
Manage My Account
Manage my data usage
3
What happens when I go over my data plan?
Can I use P2P/ Torrents with Chinanetspeed?
Do Chinese websites count against my data usage?
Installation
4
Can you send someone to my home to install?
I don't see any instructions?
I connected, but nothing is working?
What wifi router do you recommend for China?
Unable to Connect
Troubleshooting a connection issue
5
Help! I cannot load any websites
Local websites work, but not overseas websites
My Phone/PC/Tablet works, but not on other devices
I am experiencing brief connection drops
My Internet is so slow!
Customer Support
1
How can I reach Chinanetspeed customer support?
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