Chinanetspeed Payment and Billing

How can I change plans or upgrade?
You can find everything you need for your account by logging in here. Need more help? Reach out to us on Wechat ID: Chinanetspeed anytime 9am to 5pm China t...
Mon, 20 Jul, 2020 at 12:57 AM
Where can I obtain a receipt or fapiao?
Receipts are available for download on your account page. Chinanetspeed does not provide fapiaos at this time.
Mon, 20 Jul, 2020 at 12:57 AM
Why don't you accept wechat or alipay?
Due to government regulations, we are prohibited from using Wechat or Alipay for online purchases. The best option is credit card or paypal. If you must pay...
Mon, 20 Jul, 2020 at 12:58 AM
How does the equipment deposit work?
Our service works a bit differently that others you may have previously used in China - We are a hardware-based service, meaning we ship you a device that w...
Mon, 20 Jul, 2020 at 1:04 AM
I am going on vacation! Can I put my plan on hold?
Sure! Just let us know when you get back and we'll credit your account for any days where your service was not in use. Please note that we can only cre...
Mon, 20 Jul, 2020 at 1:03 AM
What is your refund policy?
You may cancel your account with a full refund within 30 days of your initial purchase. Refunds beyond the 30-day purchase window will be considered at ...
Mon, 20 Jul, 2020 at 1:04 AM
How soon after payment will my service be restarted?
If your subscription has not expired, the renewal will be process immediately with no interruption of service! If your subscription has expired, the renewa...
Mon, 20 Jul, 2020 at 9:27 AM
Returns and Equipment Deposit Refund
We offer two options for returning your equipment: Option 1: Give your equipment to a friend to try and still receive the full deposit refund!  Just pa...
Mon, 20 Jul, 2020 at 9:38 AM
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Sat, 8 Aug, 2020 at 1:28 AM