You can get support over live chat, facebook messenger, wechat, and email. Our team of dedicated network engineers will answer your questions and work with you to solve your issue. Feel free to contact them anytime by clicking on the chat or email buttons below.

We have two customer support teams:

1. General info via FB Messenger- general information about the Chinanetspeed service and features;

2. Connectivity - help with setting up a Chinanetspeed accelerator; advanced connectivity troubleshooting

Reminder: Our technical support agents are available during normal business hours 9am-5pm, and you should expect to receive a response from our dedicated 1:1 staff to assist you within 60minutes. After business hours, our support team is available until 10pm with delayed response. We do our best to get back to you as quickly as possible! Don't worry, we're here for you!