General Questions

Learn more about how to get started with life-changing internet

What are the requirements to use Chinanetspeed?
We keep it simple. All you need is an active ethernet connection and a personal wifi router. Seriously, that's it! For optimum performance, both the in...
Mon, 20 Jul, 2020 at 9:42 AM
How long does delivery take?
Most orders are shipped within 3-5 business days after payment is received (Monday-Friday). We ship using SF Express - you’ll receive a tracking number in y...
Mon, 20 Jul, 2020 at 12:53 AM
Chinanetspeed Data Plans
Chinanetspeed offers two data plans to meet your needs. The plan you choose will determine the amount of data you can use over a calendar month. No matter w...
Sun, 19 Jul, 2020 at 10:45 PM
Does Chinanetspeed allow me to cancel my existing internet subscriptions?
While saving cash is always a great idea, we do NOT recommend cancelling or disconnecting any services during your 30-day home trial. We do require an under...
Mon, 20 Jul, 2020 at 12:54 AM
Which ISP do you recommend - China Telecom, China Unicom, or China Mobile?
Chinanetspeed is compatible with ANY home internet connection. However, we've seen the best results from those with China Telecom. Apart from that, Chi...
Mon, 20 Jul, 2020 at 12:55 AM
Can I use at my business office?
Yes, but with limitations. While many of our users purchase a second subscription for office use, please note that Chinanetspeed formally supports residenti...
Mon, 20 Jul, 2020 at 12:56 AM
Why won't Chinanetspeed work in my hotel/dorm room?
Sorry, students and travelers, but not yet. We require an unfiltered direct connection to the internet. Many universities and dorms use proprietary software...
Mon, 20 Jul, 2020 at 12:56 AM