General Questions
Learn more about how to get started with life-changing internet
We keep it simple. All you need is an active ethernet connection and a personal wifi router. Seriously, that's it! For optimum performance, both the int...
Mon, 20 Jul, 2020 at 9:42 AM
Most orders are shipped within 3-5 business days after payment is received (Monday-Friday). We ship using SF Express - you’ll receive a tracking number in y...
Mon, 20 Jul, 2020 at 12:53 AM
Chinanetspeed offers two data plans to meet your needs. The plan you choose will determine the amount of data you can use over a calendar month. No matter w...
Sun, 19 Jul, 2020 at 10:45 PM
While saving cash is always a great idea, we do NOT recommend cancelling or disconnecting any services during your 30-day home trial. We do require an under...
Mon, 20 Jul, 2020 at 12:54 AM
Chinanetspeed is compatible with ANY home internet connection. However, we've seen the best results from those with China Telecom. Apart from that, Chin...
Mon, 20 Jul, 2020 at 12:55 AM
Yes, but with limitations. While many of our users purchase a second subscription for office use, please note that Chinanetspeed formally supports residenti...
Mon, 20 Jul, 2020 at 12:56 AM
Sorry, students and travelers, but not yet. We require an unfiltered direct connection to the internet. Many universities and dorms use proprietary software...
Mon, 20 Jul, 2020 at 12:56 AM