Troubleshooting a connection issue
Don't panic! First, please check your account page to see if your Chinanetspeed subscription has expired! If your chinanetspeed subscription is acti...
Mon, 20 Jul, 2020 at 1:15 AM
It may sound confusing, but local internet is not usually a good indicator of overseas internet routing. The best comparison is similar to toll road traffic...
Mon, 20 Jul, 2020 at 1:18 AM
Restart your PC/Phone/Tablet. Most modern devices have strong caching systems that remember or "store" routing information. This makes things more...
Mon, 20 Jul, 2020 at 1:19 AM
Keep calm and remember that our service includes a “self-healing” feature that automatically detects and updates your routing. There may be short disruption...
Mon, 20 Jul, 2020 at 1:19 AM
Please run a speedtest at www.speedtest.net, making sure to select CHANGE SERVER. While any overseas server can be used to test your speeds, we recommend &q...
Mon, 20 Jul, 2020 at 1:21 AM