Troubleshooting a connection issue

Help! I cannot load any websites
Don't panic! First, please check your account page to see if your Chinanetspeed subscription has expired! If your chinanetspeed subscription is act...
Mon, 20 Jul, 2020 at 1:15 AM
Local websites work, but not overseas websites
It may sound confusing, but local internet is not usually a good indicator of overseas internet routing. The best comparison is similar to toll road traffic...
Mon, 20 Jul, 2020 at 1:18 AM
My Phone/PC/Tablet works, but not on other devices
Restart your PC/Phone/Tablet. Most modern devices have strong caching systems that remember or "store" routing information. This makes things more...
Mon, 20 Jul, 2020 at 1:19 AM
I am experiencing brief connection drops
Keep calm and remember that our service includes a “self-healing” feature that automatically detects and updates your routing. There may be short disruption...
Mon, 20 Jul, 2020 at 1:19 AM
My Internet is so slow!
Please run a speedtest at www.speedtest.net, making sure to select CHANGE SERVER. While any overseas server can be used to test your speeds, we recommend &q...
Mon, 20 Jul, 2020 at 1:21 AM