You may cancel your account with a full refund within 30 days of your initial purchase.

Refunds beyond the 30-day purchase window will be considered at the sole discretion of Chinanetspeed if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Chinanetspeed to resolve the issue. In this case, Chinanetspeed may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.

Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase.